Because techmak.site provides digital connectivity services, our refund policy is designed for subscription and usage-based models.
- Refund Eligibility: Refunds may be issued if our API-based digital service platform experiences a verified, extended technical failure that prevents core service functionality as defined in our service agreements.
- Claim Submission: Refund claims must be submitted to our billing team within 30 days of the incident, including relevant technical error logs.
- Non-Refundable Items: Fees associated with third-party gateway configurations or custom development services are non-refundable.
- Processing: Approved refunds will be credited back to your account or payment method within 10–15 business days.
- Service Credits: In lieu of cash refunds, we may offer service credits to be applied toward future usage of our API-based digital service platform.